Ready To Elevate Your Restaurant's Service & Boost Revenue?
Use the calendar below to schedule a Restaurant Service Strategy Session with our team.
During this call, we'll dive into your Restaurant's specific goals and introduce you to the pillars of Sequence Training that The Restaurant Launch specializes in:
What You Will Learn On Your Restaurant Service Strategy Session
On your Restaurant Service Strategy Call, we're going to give you a crash course on the 3 pillars of Sequence Training we teach to every restaurant we work with:
Pillar #1: Focusing on Guest Experiences
Rather than adopting a generic approach to service, we'll guide you in creating a unique service style that resonates with your restaurant's brand and appeals to your guests. This unique style will focus on creating the best experience possible for each and every guest.
Pillar #2: Training the Trainer Programs
Instead of relying on standard training methods, we'll help you develop a system that creates long term trainers at your restaurant. We recommend you start thinking of a few employees that you could see becoming trainers. Don’t worry, if you can’t think of any, that is normal. Just ask one of our team members to find them for you during our training.
Pillar #3: Constant Team Interaction
The most important part of our training is that it is very interactive. It is different from a lot of programs out there that will just train your management team OR the consultant will just talk your ear off about all the changes you should make. This program your service staff will actually be the ones on calls working directly with our trainers. Staff members will be expected to interact on the zoom calls and in the message chats.
By implementing these pillars, you'll differentiate your restaurant in a competitive market and cultivate a loyal customer base.
Have More Questions?
1. Is this only online?
No, it is not only online! However, most of our clients prefer the online program since it is longer, more extensive and much more cost effective.
2. Why is online training better than in person?
I like to think about it from an efficiency point of view. How many positive changes can you make in 4-5 hours by just training 1 server in 1 night? Probably only 5-10 changes. However, in just 1 hour on zoom with ALL of your servers, we can make over 50 changes. Your staff is paying attention and engaged for an hour instead of serving tables while trying to learn.
3. How much time will it take to see improvements in service quality?
While individual results may vary, most of our clients see an increase in their sale per guest and customer satisfaction within 2-3 weeks.
4. Why is online training better than in person?
While individual results may vary, most of our clients see an increase in their sale per guest and customer satisfaction within 2-3 weeks.
NANCY DATLOF
Fratelli's Restaurant
Jess and The Restaurant Launch made a huge difference for our team. Within the first month, our sales went up by 14%,and our service improved across the board. The energy in our restaurant completely changed—our staff started working together better, and the ‘wow’ moments for guests became our new normal. Highly recommend!!
Brandon Fahrmeier
Arcadian Moon Winery
I would highly recommend Jess and The Restaurant Launch! The impact Jess had on my staff was almost immediate. The culture shift with staff has blown me away they are all like trainers working together to improve the customer’s experience. Honestly, the most important thing that happened was the staff actually started to care about giving great service.
MARIA
GM at Jimmy's Char House
I reached out to Restaurant Launch to help improve my staff, and I’ve seen dramatic improvements. They’ve become more mindful of their wording and communication at the tables, ensuring they are present and attentive instead of brushing off customers. They’ve also improved their upselling skills and gained a better understanding of the knowledge they need to succeed. My staff had a fantastic experience over the past eight weeks working with them.
SARA
Open Range Grill
One of the main reasons I wanted everyone to take this course was because I genuinely wanted my service staff to make more money. I want to have quality service and guests who want to return multiple times a week. I’m so excited about this, and one of my favorite takeaways from the course is the importance of being authentic with guests. I believe that being real and making genuine connections is already making a difference in how much you are all earning.
HEATHER
The Edge Seafood Restaurant
The Restaurant Launch was exactly what we needed for our restaurant. The training provided not only offered valuable industry knowledge but also delivered actionable ideas we could implement immediately. What stood out the most was how engaging and fun the experience was for our team. We walked away not just with new skills, but also a renewed sense of enthusiasm for our business. Highly recommend it!
YENNY
La Posada
As an owner, I would already do some of the things you guys taught us, BUT I was never able to TEACH it to everybody. Like the 3 C's I would always do it on my own, but the team didn't have an actual system to complete those steps consistently. So a big takeaway for me was being able to communicate and coach the rest of the staff properly. This will make it much easier to continue training at this level even after you leave