What we do
Online Service Training
Comprehensive Curriculum
ONLINE COURSE
8 section online course hosted through kajabi. Full details listed below!
GROUP ACCESS
Daily interaction in any group chat that the restaurant prefers!! This builds a culture of people who care!
INTERACTIVE ZOOMS
LIVE group zoom calls with the entire FOH staff! The main focus is on training through interaction.
THE FRAMEWORK
BASICS
This training is a great place to start even if you are experienced. The "basics" are still more advanced than what you are thinking. We are not going to bore you with tips like "full hands in, full hands out", but rather give you methods, reasons and explanations of ways to perfect the "basics".
GUEST EXPERIENCE
This is when the training starts getting advanced. Understanding the guests experience at the highest level is extremely important to your success. If you give better service, your sales and tips will automatically start to increase even without implementing ANY upselling or selling strategies just yet.
ELEVATED SERVICE
Understanding service at the highest level is important at ANY restaurant. "Elevated Service" just means that our service is going to be better than the guests expectations. Even if a guest comes in expecting 10/10 service, this training will raise their standards of service. Meaning their "10/10" is really a 10/20, but we gave 20/20 service.
UPSELLING
Upselling may be the most attractive part of all of this. BUT, there is a fine line between "helpful upsells" and being pushy or annoying to the guests. This training will not only get you selling more, but also never have your guests thinking "Oh, I didn't know that was extra". We will create consistency and confidence in your upsells.
SALES TRAINING
Upselling takes a back seat to selling in some restaurants. Meaning, you can upsell them a $3 add-on, but if you can sell them on the Filet Mignon instead of a Cheeseburger, that's a $20-$40 increase. This training will cover Selling Features/Specials, How to sell at the highest level, selling to give the guest a better experience and much more.
MASTERING
Mastering comes from interaction, practice and actually serving/bartending. It takes at least 3-6 months to master these strategies. The key is to start realizing what you are saying and doing and MORE IMPORTANTLY, the effect it has on the guests. Once you realize it, then you can start making small changes to see what works even better.
Is this for Your Restaurant?
Most of our clients are going for Elevated Casual Service. We customize the training to fit your restaurant!
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We have trained establishments that range from local diners to the most fine dining of steakhouses.
Sequence Training
Our Sequence training combines the convenience of an Online Course with the personalized live interactive coaching.
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This approach makes this training accessible to restaurants anywhere in the United States and Canada.
Results You Can Expect!
Result 1 - Walk through your dining room getting compliments about service left and right.
Result 2 - Increased SPG (sale per guest). Meaning, higher sales!
Result 3 - Higher guest retention rate. Most restaurants are around 15%-20%. Restaurants with great service can expect to see this grow by 10%-15%!
Some Quick Highlights About Your New Coaches
Here are what some Servers & Bartenders say about our Training!!
NOW WATCHING: Daiya (Server/bartender)
NOW WATCHING: Hawi (Server/Bartender)