Jess and The Restaurant Launch made a huge difference for our team. Within the first month, our sales went up by 14%, and our service improved across the board. The energy in our restaurant completely changed—our staff started working together better, and the ‘wow’ moments for guests became our new normal. Highly recommend!!

I would highly recommend Jess and The Restaurant Launch! The impact Jess had on my staff was almost immediate. The culture shift with staff has blown me away they are all like trainers working together to improve the customer’s experience. Honestly, the most important thing that happened was the staff actually started to care about giving great service.

Jess Rowland of The Restaurant Launch delivered the most impactful staff training we’ve ever booked. He brought electric energy, zeroed in on our real‑world service gaps, and turned big hospitality ideas into quick, actionable wins—everything from host‑stand body language to seamless bar‑to‑table hand‑offs. Even better, Jess kept the follow‑through going with weekly check‑ins that locked the lessons in place and boosted both team morale and guest‑satisfaction scores. If you want a trainer who blends passion with precise execution, hire Jess. We recommend him without hesitation.

We have seen a significant, positive upturn in our Google reviews since working with TRL. Their training, paired with the guidance of Jess Rowland, has been a game-changer for us. In just two months, we have received over 30 positive reviews—a tenfold increase from our previous monthly average. These results are a direct reflection of the small, impactful shifts we've made in our service, focusing on improving accuracy, efficiency, and infusing genuine hospitality.

I reached out to Restaurant Launch to help improve my staff, and I’ve seen dramatic improvements. They’ve become more mindful of their wording and communication at the tables, ensuring they are present and attentive instead of brushing off customers. They’ve also improved their upselling skills and gained a better understanding of the knowledge they need to succeed. My staff had a fantastic experience over the past eight weeks working with them.

One of the main reasons I wanted everyone to take this course was because I genuinely wanted my service staff to make more money. I want to have quality service and guests who want to return multiple times a week. I’m so excited about this, and one of my favorite takeaways from the course is the importance of being authentic with guests. I believe that being real and making genuine connections is already making a difference in how much you are all earning. 

The Restaurant Launch was exactly what we needed for our restaurant. The training provided not only offered valuable industry knowledge but also delivered actionable ideas we could implement immediately. What stood out the most was how engaging and fun the experience was for our team. We walked away not just with new skills, but also a renewed sense of enthusiasm for our business. Highly recommend it!

As an owner, I would already do some of the things you guys taught us, BUT I was never able to TEACH it to everybody. Like the 3 C's I would always do it on my own, but the team didn't have an actual system to complete those steps consistently. So a big takeaway for me was being able to communicate and coach the rest of the staff properly. This will make it much easier to continue training at this level even after you leave